Aussie Bush Aromas Shipping Policy
Australia Post calculates shipping costs based on your order size and location.
We use Australia Post for our Australian shipments and aim to despatch all online orders
within 72 hours.
Estimated shipping times from Sydney, NSW
Metro: 3-7 Days
Regional: 5-10 Days
Rural and WA: 7-14 Days
International Orders – Excluding United States
Shipping fees are calculated at checkout using our contracted Australia Post
rates. If you would like a quote on shipping with FedEx please contact us by
We use Australia Post Express International. We aim to despatch all online
orders within 72 hours. International Express orders are estimated to be delivered within
2-4 business days.
Q: Can I Track My Order?
A: Yes you can! You will be sent a tracking number when your products have been
picked up. If you do not receive a tracking number please contact us at
If any issues are faced with your order we will contact you immediately by phone or
email, as the customer it is your responsibility to provide accurate and timely information
International Orders – United States
All orders will be distributed from our partner warehouse in Valencia, California within 72
hours from the date of your order. If there are any delays to your order this will be
communicated as quickly as possible.
Shipping fees are calculated at time of checkout using Fedex and USPS retail rates
based on order size and location.
Duties and Taxes on overseas shipments
The purchaser is responsible for any customs, duties or taxes incurred by your country
of origin. Orders we send outside of Australia may be subject to import taxes, customs
duties and fees that are levied by the destination country. The recipient of an
international shipment may be subject to such import taxes, customs duties and fees,
which are levied once a shipment reaches the recipient's country. Additional charges for
customs clearance must be fulfilled by the recipient and unfortunately we have no
control over these charges, nor can we predict what they may be.
Customs policies do vary widely from country to country and you should contact your
local customs office for more information on this matter.
If for any reason your product is faulty or broken please contact us at
firstname.lastname@example.org and we will contact you with further details to arrange
an exchange or return. Please read our Refund Policy for full details.